Candidacy · COMITES elections 2026
Michele Bitetti
Italian tour guide · Founder, Afrika Mia Tours
Cape Town · Western CapeTourismCultureCommunity
Italian tour guide and founder of Afrika Mia Tours.
Profile
Passionate tourism professional based in Cape Town with over 14 years of experience in customer service, sales, quality assurance and travel experiences. Founder of Afrika Mia Tours and an experienced Italian tour guide specialising in personalised tours throughout Cape Town and South Africa. Strong background in customer relationship management, travel planning, quality assurance and multicultural communication. Dedicated to creating memorable travel experiences while delivering exceptional customer service.
Professional experience
- Founder and Italian tour guide, Afrika Mia Tours / freelance (2022–present): designs and leads customised tours, safaris, Cape Peninsula trips and city experiences for Italian-speaking travellers.
- Customer Service Quality Assurance, DigiOutsource (2020–present): monitors customer interactions and supports training and quality standards.
- Customer Service Representative, DigiOutsource (2017–2020): Italian-language support by phone, email and live chat.
- Sales Executive, DigiOutsource (2012–2017): customer relationships, account management and business development.
Skills
- Tour guiding and itinerary design
- Customer service and quality assurance
- Sales and business development
- Client relationship management
- Team collaboration and problem solving
Languages and interests
- Italian (native), English (fluent).
- Tourism, wildlife and safaris; South African culture and history; outdoor adventures.